Desktop Technician

Desktop Technician (Contract)
Mentor, OH
Job Requisition 6330
 
Description for Desktop Technician:
 
The Desktop Technician will be responsible for providing desktop, laptop, workstation and thin client hardware and software support for facility and home-based users globally. Provides 2nd level support for the I.T. Service Desk for incident managementprovisioning resolution and may provide frontline phone support as needed. Coordinates various technology rollouts, installations, IT request processing and IMAC (Installations, Moves, Adds and Changes). Will provide end user and I.T. training on hardwaresoftware environment. Escalates to Desktop Engineers support team when necessary. Documents problems and resolutions. Participates in the testing and evaluation of new desktop applications, packages, images and implements prototypes.

Interaction with different business groups is vital within this role and requires an understanding of multiple business segments and I.T. impact on their functions. Professional cooperative when working with internal customers, team members and management is essential.
 

Responsibilities for Desktop Technician:
 
  • Provides desk side support
  • Provides computer support for facility and remote users globally
  • Monitors and responds to ticketing system assignments via phone and in person
  • Provide second level support to the I.T. Service Desk
  • Troubleshoots preliminary network or system issues and escalates to the desktop engineers
  • Configure and deploys desktop and laptop hardware
  • Process hardware and software requests by coordinating user setup, upgrades, and installations
  • Relocate equipment in facilities
  • Maintain inventories and purchases computing systems and peripherals
  • Document or Modify client computing process and procedures
  • Train Service Desk personnel on standard configurations and I.T. procedures
  • Trains internal customers on computing softwarehardware platforms
     
Requirements for Desktop Technician:
 
  • Two-year degree in Information Technology or equivalent vocational field is preferred
  • Comptia A+ Certification is preferred
  • 2+ years full-time experience required
  • System support for client hardware platforms, Dell, HP, Lenovo. Dell preferred
  • System and application support for Microsoft client platforms required
  • Experience in application/system technologies. Microsoft, Dell, McAfee, Citrix and Checkpoint preferred
  • Professional verbal and written communication skills
  • Ability to work with little supervision and within changing priorities
  • Technical proficiency – SKILLED
    • Hardware
      • A+ TechnicianClient Hardware
      • Laptops, desktops, workstations, thin clients and mobile devices
      • Local and network printers, Scanners and other computing peripheral
    • Microsoft
      • Windows XP, Windows 7 and Windows 8
      • Microsoft Office
      • Internet Explorer
    • Technical proficiency – GENERALLY SKILLED
      • Microsoft
      • Active Directory
      • User Account Management
      • Group Management
      • File Services
      • Printing
      • Exchange
      • SharePoint
      • Lync
      • System Center Configuration Manager (Imaging)
    • Dell: Client Computing Hardware platforms
    • McAfee:
      • End-Point protection (AV and Hard drive Encryption).
      • iPO
      • Citrix
      • XenApp Online Plugin / Receiver.
      • Checkpoint
      • VPN client
      • SSL Connectivity
      • MobileIron
      • Mobile Device Configuration
 

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