Fields Service Technician (Direct Hire)
Downers Grove, IL
Description for Fields Service Technician:
The Field Service Technician will play a critical role in ensuring the optimal performance and customer satisfaction of our industrial converting equipment. This position requires a versatile individual with a strong background in both mechanical and electrical skills. The successful candidate will be responsible for performing installations, maintenance, repairs, and troubleshooting on our equipment at customer sites. Approximately 50% travel will be required, both domestically and internationally, to support our global customer base.
Responsibilities for Fields Service Technician:
- Conduct on-site installations of industrial converting equipment, ensuring proper setup and functionality.
- Perform routine maintenance, inspections, and repairs on machinery to ensure optimal performance and minimize downtime.
- Troubleshoot and diagnose mechanical and electrical issues using appropriate tools and equipment.
- Collaborate with customers to provide technical support, training, and guidance on equipment operation and maintenance.
- Generate detailed service reports and maintain accurate documentation of work performed.
- Collaborate with internal teams, including Engineering and Sales, to communicate customer feedback and contribute to product improvement initiatives.
- Keep up-to-date with product advancements, industry trends, and emerging technologies relevant to industrial converting equipment.
Requirements for Fields Service Technician:
- High school diploma or equivalent; technical degree or certification in a related field is preferred.
- Proven experience as a Field Service Technician or similar role in the industrial machinery or equipment industry.
- Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex machinery.
- Proficient in reading and interpreting electrical and mechanical schematics, diagrams, and technical documentation.
- Experience with PLCs, motors, drives, and other automation components is highly desirable.
- Excellent problem-solving abilities and attention to detail.
- Strong customer service and communication skills, with the ability to interact professionally with clients.
- Willingness to travel approximately 50% of the time, both domestically and internationally.
- Valid driver's license and passport, or the ability to obtain them.
- Ability to work independently and adapt to changing schedules and priorities.
- Commitment to maintaining a safe work environment and following all relevant safety protocols.
- Join our dedicated team and become a valuable contributor to our mission of delivering cutting-edge industrial converting equipment to our global customer base. We offer competitive compensation, comprehensive benefits, and opportunities for career growth and advancement.
*Legal authorization to work in the U.S. is required. Will not sponsor individuals for employment visas, now or in the future, for this job opening.