Field Service Technician

Job Requisition: 7050

Fields Service Technician (Direct Hire)

Downers Grove, IL

Job Requisition:7050

Description for Fields Service Technician:

The Field Service Technician will play a critical role in ensuring the optimal performance and customer satisfaction of our industrial converting equipment. This position requires a versatile individual with a strong background in both mechanical and electrical skills. The successful candidate will be responsible for performing installations, maintenance, repairs, and troubleshooting on our equipment at customer sites. Approximately 50% travel will be required, both domestically and internationally, to support our global customer base.


Responsibilities for Fields Service Technician:

  • Conduct on-site installations of industrial converting equipment, ensuring proper setup and functionality.
  • Perform routine maintenance, inspections, and repairs on machinery to ensure optimal performance and minimize downtime.
  • Troubleshoot and diagnose mechanical and electrical issues using appropriate tools and equipment.
  • Collaborate with customers to provide technical support, training, and guidance on equipment operation and maintenance.
  • Generate detailed service reports and maintain accurate documentation of work performed.
  • Collaborate with internal teams, including Engineering and Sales, to communicate customer feedback and contribute to product improvement initiatives.
  • Keep up-to-date with product advancements, industry trends, and emerging technologies relevant to industrial converting equipment.


Requirements for Fields Service Technician:

  • High school diploma or equivalent; technical degree or certification in a related field is preferred.
  • Proven experience as a Field Service Technician or similar role in the industrial machinery or equipment industry.
  • Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex machinery.
  • Proficient in reading and interpreting electrical and mechanical schematics, diagrams, and technical documentation.
  • Experience with PLCs, motors, drives, and other automation components is highly desirable.
  • Excellent problem-solving abilities and attention to detail.
  • Strong customer service and communication skills, with the ability to interact professionally with clients.
  • Willingness to travel approximately 50% of the time, both domestically and internationally.
  • Valid driver's license and passport, or the ability to obtain them.
  • Ability to work independently and adapt to changing schedules and priorities.
  • Commitment to maintaining a safe work environment and following all relevant safety protocols.
  • Join our dedicated team and become a valuable contributor to our mission of delivering cutting-edge industrial converting equipment to our global customer base. We offer competitive compensation, comprehensive benefits, and opportunities for career growth and advancement.


*Legal authorization to work in the U.S. is required. Will not sponsor individuals for employment visas, now or in the future, for this job opening.

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