Inside Applications Engineer

Highland Heights, OH
Job Requisition: 7190

Inside Application Engineer(Direct Hire)

Highland HeightsOH 

Job Requisition: 7190

Description for Inside Application Engineer:The Inside Sales Applications Engineer supports the pre- and post-sales design of our clients’ transceivers and cabling into their customers’ products. The individual in this role serves as a liaison between our client and its customers focusing on customer relationships, engineering, and operations where integration or advanced support is required. The individual in this role works independently and collectively with the Inside Sales, Product Marketing, and Engineering teams, to address and resolve customer needs.

Responsibilities for Inside Application Engineer:

  • Provides daily customer support via phone, email, and in-person visits, to address and resolve customers’ technical questions related to our client’s products.
  • Meets with Sales and customers to understand the customer’s needs, requirements and issues, provide technical expertise and to support pre- and post-sales.
  • Documents and produces reports containing customers' information and requirements (e.g., contacts, projects, status, etc.) to keep the sales team informed of customer needs.
  • Facilitates translating ideas into drawings, BOMs, and other customer-facing materials.
  • Assists with PCNs, RMAs, and web support documentation.
  • Assists in occasional manufacturing of small parts for customers as needed.
  • Assists in creation and maintenance of data sheets, MRD, and project plans.
  • Generates, in coordination with the Sales, Product Management, and Engineering team, program/project overviews based on customer’s needs, requirements and other factors to support the sales team and provide the best possible technical solution for the customer.
  • Provides reports (weekly, monthly, quarterly) detailing customer interactions, programs, projects, and status of customer orders/support.
  • Meets performance expectations as demonstrated through regular performance evaluations (quarterly, yearly) to assess employee performance and goals.
  • Demonstrates the ability to achieve work-related deadlines independently and consistently.
  • Contributes to keeping our client as a safe and hospitable place to work for all employees.
  • Exemplifies our clients’ core values while serving as a role model and conducting oneself professionally, ethically and with integrity.

 

Requirements for Inside Application Engineer:

  • A bachelor’s degree in electrical engineering or optical communications or technical sales.
  • Highly customer-oriented and the ability to build relationships while working across diverse groups and functional areas in a collaborative manner.
  • 0-3 years of experience in technical sales or application engineering
  • Proficient in analytical, problem-solving, troubleshooting, and critical thinking skills.
  • Proficient organizational, time management, and project management skills with the ability to manage competing priorities effectively in a multi-task, fast-paced environment.
  • Highly skillful in writing, verbally communicating, and presenting to various audiences.
  • Demonstrates effective interpersonal skills with the ability to interact with others in a positive, calm, and patient manner.
  • Experience in using common engineering tools and applications (CAD, SolidWorks, etc.).
  • Excellent computer skills and high proficiency in Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Photoshop, etc.) and the use of other standard office tools.

 

 

 

 

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