IT Support Technician

IT Support Technician (Contract to Hire)
 
Eden Prairie, Minnesota 
 
Job Requisition 6580
 
Description for IT Support Technician:
 
The IT Support Technician will be responsible for providing desktop, laptop, workstationhardware and software support for facility and remote users. Escalates to Engineers when necessary. Performs documentation problems and resolutions. Interaction with different business groups is vital within this role and requires an understanding of multiple business segments and I.T. impact on their functions. Professional cooperative when working with internal customers, team members and management is essential.
 
Responsibilities for IT Support Technician:
 
  • Provides desk side support
  • Provides computer support for facility and remote users
  • Monitors and responds to ticketing system assignments via phone and in person
  • Troubleshoots preliminary network or system issues and escalates to the desktop engineers
  • Configure and deploys desktop and laptop hardware
  • Process hardware and software requests by coordinating user setup, upgrades, and installations
  • Relocate equipment in facilities
  • Maintain inventories and purchases computing systems and peripherals
  • Document or Modify client computing process and procedures
  • Trains internal employees on computing softwarehardware platforms
     
Requirements for IT Support Technician:
 
  • Two-year degree in Information Technology or equivalent vocational field is preferred
  • 2+ years IT support experience required
  • Professional verbal and written communication skills
  • Ability to work with little supervision and within changing priorities
  • Laptops, desktops, workstations, thin clients and mobile device support
  • Local and network printers, Scanners and other computing peripheral
  • Microsoft Windows 7 and 10
  • Microsoft Office 365 Applications
  • Microsoft Active Directory (user administration) 
 

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