Project Support Representative

Project Support Representative (Direct hire) 
Elmhurst, IL  
Job Requisition:  6605
 
Description for Job Title: 
Project Support Representative
Job Description:
Our client is a rapidly growing and highly dynamic IT products and services provider. We are looking for a highly motivated entry-level helpdesk support representative to grow with our team. This is an entry-level full-time position with plenty of opportunities for advancement. You will be working in an office environment answering calls and emails mostly on mobility issues, placing orders, and troubleshooting/maintaining service between major carriers like Verizon, AT&T, T-Mobile, Sprint, etc. You are not a service provider but rather an account manager for our client’s mobility accounts. Our client has a young energetic culture, always having fun but getting their work done efficiently and precisely for their clients.
Essential Duties
         Onboard new customers that have signed up for our Mobil(X) solution
         Resolve mobility questions and challenges in a professional and efficient manner
         Find resolution to any issues in our scope of work
         Collect documents and organize
         Good a following up with customers and vendors and fully completing a task
 
Minimum Qualifications
         1-2 years’ customer service call center experience preferred
         College degree preferred
         Special attention to details and ability to extract information
         Proficiency with Google suite and can pick up software programs quickly
         Experience with wireless carriers a plus!
 
 

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