Technical Account Manager

Technical Account Manager (Direct Hire)

Remote / Based from the San Francisco Bay Area, CA 

Job Requisition: 6555

Description for Technical Account Manager:
This field-based, territory management position will have you visiting customer sites, attending trade shows, and staying current in the industry through networking, meetings, and reading relevant media publications.  You will learn to effectively manage the consultative sales process and leverage the company’s industry leading technical support to help Customers find the best solutions for their operations.  You will identify and generate leads for future business opportunities and be responsible for timely and accurate reporting to sales and marketing management. A job well done means you have utilized excellent listening and communication to increase Customer satisfaction and exceed expectations across multiple decision levels.  This position is field-based, and candidates ideally would be home based from Northern California, primarily the Bay Area

Responsibilities for Technical Account Manager: 
  • Present, promote and sell life science products to existing and prospective customers
  • Establish, develop and maintain positive business and customer relationships
  • Generate leads and qualify prospects
  • Expedite the resolution of customer problems and complaints to maximize customer satisfaction
  • Achieve sales targets and results within targeted time frame
  • Coordinate sales effort with team members to advance business growth
  • Analyze the territory/market potential and evaluate sales reports on a routine basis
  • Update and maintain sales tools regarding territory business and competitive activities and potential for new products
  • Keep abreast of best practices and industry trends including participation in local and national trade shows
  • Negotiate to achieve agreements that provide a mutually acceptable solution to the company and customer
Requirements for Technical Account Manager: 
  • Bachelor's Degree required; Chemistry or Biological Science coursework preferred
  • At least one year sales experience, preferably Life Sciences sales or technical work experience
  • Validation, quality, technical services or pharmaceutical manufacturing experience a plus
  • Familiarity with consultative sales is preferred
  • General knowledge of the following industries is a plus: Pharmaceutical Manufacturing, Biotechnology Manufacturing, and Medical Device.
  • Aptitude for science-based technical information
  • Excellent interpersonal, written, verbal, analytical and formal presentation skills, with ability to interact effectively across all levels of the organization and Customers
  • Demonstrates persistence and strong, consistent follow through to meet Customer needs
  • Practices active listening skills, adapts to change, sets priorities and balances sales and administrative duties
  • Excellent computer skills, including strong experience with Microsoft Office Suite
  • Excels at negotiation with both internal and external groups
  • Ability to work a flexible schedule and travel as required, including overnight travel (approx. 40%)
  • Valid driver’s license and insurable driving record required
*Legal authorization to work in the U.S. is required. Will not sponsor individuals for employment visas, now or in the future, for this job opening

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