Staffing the roles of Desktop Support Technician, Help Desk Technician, Desktop Support Analyst, or IT Support Technician can seem like an impossible task in today’s competitive job market. This is especially true when you’re seeking applications from candidates who can check all the boxes: provide effective desktop and application support; have experience in the technology that your company utilizes; and possess the soft skills needed to work with your users and customers.
Finding the right staffing agency to assist in that search can be just as tough. As an information technology recruiter with an outstanding reputation, 180 Engineering can get the job done. We find in-demand IT talent who will work as full-time contractors, performing their jobs expertly and working within your salary range. Our service desk and customer support personnel have expertise in troubleshooting technical issues, fielding customer phone calls and inquiries, configuring systems to ensure availability and performance, and the high number of other tasks that often fall to the support department to handle.
Our clients expect a staffing firm that understands the needs of today’s rapidly advancing technology infrastructure, trusting us to deliver desktop support technicians and help desk contractors who can:
Why Choose 180 Engineering for Service Desk Staffing Solutions?
180 Engineering will work with your IT hiring managers and human resources team to fully understand your company’s project and information technology staffing needs. We promise to go beyond the job descriptions to fill all your open positions with contract workers who are reliable and committed in their endeavor to deliver excellent desktop support services.
All of our candidates go through a thorough screening process with a recruiter from our team, ensuring that you have access to the very best talent in the field. Our help desk staff contractors have the experience and training to handle your technical support workflow with minimal supervision, allowing them to enhance the productivity and effectiveness of your IT support team from day one.
A global leader in the medical equipment industry was in need of several desktop support technicians and help desk professionals to work on a contract basis, supporting their 16,000 end users globally. The client was seeking contract workers who were readily available and up to speed on their IT infrastructure technologies within a Microsoft environment. Given their role, it was critical that the contractors possess the necessary soft skills to work with their end users and other IT support teams.
180 Engineering held a detailed intake meeting with the client’s senior IT management, including the CIO, in order to accurately capture their desktop support staffing needs, including the technical skills and experience necessary. Our recruitment team then began a rigorous search of our internal talent network, sourcing a variety of channels from LinkedIn, job boards, and referrals. In this way, we were able to quickly surface multiple candidates who had the appropriate background with the company’s PC hardware and software systems.
Within several days, 180 Engineering successfully placed all the needed Help Desk and Desktop Support Technicians to fully staff the client’s requirements. Every contractor was given high remarks by the client’s IT management and was retained through the entire duration of the contract.
