Helpdesk / Desktop Technician Staffing

We are staffing experts for helpdesk / desktop technicians

Staffing the roles of Desktop Support Technician, Help Desk Technician, Desktop Support Analyst, or IT Support Technician can seem like an impossible task in today’s competitive job market. This is especially true when you’re seeking applications from candidates who can check all the boxes: provide effective desktop and application support; have experience in the technology that your company utilizes; and possess the soft skills needed to work with your users and customers. Finding the right staffing agency to assist in that search can be just as tough. As an information technology recruiter with an outstanding reputation, 180 Engineering can get the job done, finding in-demand IT talent who will work as full-time contractors, performing their jobs expertly and working within your salary range.

Our clients expect a staffing firm that understands the needs of today’s rapidly advancing technology infrastructure, trusting us to deliver desktop support technicians and help desk contractors who can:

  • Troubleshoot issues in PCs, laptops, mobile hardware, LAN/WAN networks, and servers;
  • Offer business application software support;
  • Have expert knowledge in cloud data technologies like Azure and AWS, level I, II, III end user support, SCCM, Active Directory, Office 365, and password administration; and
  • Seamlessly integrate with your internal IT team and company processes.

180 Engineering will work with your IT hiring managers and human resources team to fully understand your company’s project and information technology staffing needs. We promise to go beyond the job descriptions to fill all your open positions with contract workers who are reliable and committed in their endeavor to deliver excellent desktop support services. All of our candidates go through a thorough screening process with a recruiter from our team, ensuring that you have access to the very best talent in the field.

Case Study

The Challenge

A global leader in the medical equipment industry was in need of several desktop support technicians and help desk professionals to work on a contract basis, supporting their 16,000 end users globally. The client was seeking contract workers who were readily available and up to speed on their IT infrastructure technologies within a Microsoft environment. Given their role, it was critical that the contractors possess the necessary soft skills to work with their end users and other IT support teams.

The Solution

180 Engineering held a detailed intake meeting with the client’s senior IT management, including the CIO, in order to accurately capture their desktop support staffing needs, including the technical skills and experience necessary. Our recruitment team then began a rigorous search of our internal talent network, sourcing a variety of channels from LinkedIn, job boards, and referrals. In this way, we were able to quickly surface multiple candidates who had the appropriate background with the company’s PC hardware and software systems.

The Outcome

Within several days, 180 Engineering successfully placed all the needed Help Desk and Desktop Support Technicians to fully staff the client’s requirements. Every contractor was given high remarks by the client’s IT management and was retained through the entire duration of the contract.

Our happy clients love to share their experience working with 180 Engineering

Based on 80 reviews
I had a wonderful experience working with 180 Engineering, specifically with Dana Straple. The position was a government job in the IT dept. Dana reached out to me to with the job description and mentioned that my experience would be a good fit. She got me an interview with the hiring managers and the decision makers. Each step of the way, she was in constant communication as to what was going on and what the decision makers were thinking. Due to the nature of some/most or at least this specific government position, the hiring process took about 6-8weeks. During that waiting time, Dana was in constant communication with me and ensured that I was going to get hired for the position but the approval process had several steps. Once I received the official offer, she walked me through that process and was still in constant communication even after the HR process, which was also a pleasant experience.I would recommend 180 Engineering since my experience with Dana was a positive one!
Patrick and team are always very responsive and are great at matching up talent with great companies.
As a new graduate, I am very appreciative of 180 Engineering because they helped me land my first full-time position as an Application Engineer. The recruiter I worked with is TJ Gervino, and he reached out, informing me about a new opening that was quickly expanding. TJ helped me prepare for my interview, and I can honestly say that his suggestions with questions, emails, and mock interview topics made a world of difference compared to my previous experiences that I had alone. This was the calmest I've ever been in an actual interview, and I credit that a lot to TJ. Every step of the way, due to his connection with the company, he was able to give me their positive feedback. Going into each phase of the interviewing process, I felt better knowing I truly made a good impression. The entire process was really smooth and quick. We stayed in contact constantly, and I felt like I had someone truly in my corner pulling for me to succeed.
Best experience I've ever had with a recruiting firm! Adam was very knowledgeable and responsive. They helped me land a position that was exactly what I was looking for.
I had a great experience with 180 engineering team members and Chris Petkus during the whole process of interview scheduling and onboarding.
Working with 180 Engineering was a great experience from start to finish. My recruiter TJ was very knowledgeable and was able to find a great employer to match my skills and experience. The interview prep was solid and I got great insights to help me feel confident before going into my first interview. This organization is very holistic where they demonstrate they care for you as a whole person. After every interview the recruiters make sure the follow up and connect with you to debrief and provide any feedback. I would definitely recommend anyone looking to make a career move to consider partnering up with this organization.
My recruiter, Patrick Brigman, put my wants and needs in a job first. He connected me with a role that would be a good fit, then walked me through the entire process. He helped me not only with interview preparation but also with navigating the mental/emotional struggles that come with getting a new role, or in my case, my first role out of college. He was able to provide me information about the company, and he kept in contact with the company and gave me updates at each step of the way. Overall, this was a very pleasant experience and I felt like I had someone on my team the whole step of the way. I am very happy with the role I now have and am so glad I worked with Patrick at 180 Engineering.
Excellent experience from start to finish. Recruiters were very nice and helped me to prepare for my interviews. They did an excellent job keeping me updated on every step of the process. This is the best experience I've had with a recruiting company by far.
Julie from 180 engineering was very helpful throughout the process of the interview. She helped me for interview preparation and also helped in accommodating virtual and on site interviews according to my availability from the work. 180 engineering is genuine and honest recruitment agency.
My recruiter TJ spent more time helping me prepare for my interview than any other recruiter that I have worked with in the past. TJ and 180 Engineering really invested their time in my success. It is very much appreciated.


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