How the Coronavirus Crisis Is Redefining Jobs


April 26, 2020


180 Engineering

180 Insight

The outbreak of Covid-19 has forced organizations into perhaps the most significant social experiment of the future of work in action, with work from home and social distancing policies radically changing the way we work and interact. But the impact on work is far more profound than just changing where people work; it is also fundamentally altering what work is performed and how we perform it.

Many workers are doing tasks they never could have imaged a few weeks ago — sometimes in ways they wouldn’t have thought of. Employees in apparel companies like Brooks Brothers and New Balance are now producing surgical masks and gowns, while Tesla, Ford, and General Motors have retooled their factories to produce ventilators from car parts after idling their automotive plants due to plummeting consumer demand.

With jobs at the heart of how work gets done, leaders have an unprecedented opportunity to reimagine them by rearranging work and having employees take on different responsibilities to better respond to the evolving needs of their organizations, customers, and employees. We propose three ways to shift work, talent, and skills to where and when they are needed most, thereby building the organizational resilience and agility necessary to navigate uncertain times and rebound with strength when the economy recovers.

1. Make work portable across the organization.

Given the current situation with Covid-19, it’s more important than ever to move people to the most mission critical work as fast and efficiently as possible. As part of its coronavirus crisis response, for example, Bank of America is temporarily converting more than 3,000 employees from across the bank into positions intended to field an onslaught of calls from consumer and small business customers.

By breaking out of rigid job constraints, the right talent and work can be matched to solve evolving business challenges in real time. Networks of teams empowered to operate outside of existing organizational hierarchy and bureaucratic structures are a critical capability to reacting quickly in times of crisis.

Many organizations, such as Allianz Global Investors and Cisco, have already set up internal project marketplaces that break down work into tasks and projects that can be matched with people from anywhere in the organization with relevant skills and availability. These marketplaces can enable people who suddenly find themselves bereft of their normal job tasks to quickly and easily find different work using their core or adjacent skills where their contributions make a difference.

Using such marketplaces, organizations can also quickly backfill a sick employee, add extra team members to mission-critical projects, and cope with sudden hiring freezes. One hiring manager faced with a freeze recently split an intended new hire position into five part-time experiences for existing employees — thereby giving employees new opportunities to learn and grow while also enabling him to meet his business goals.

Deconstructing jobs into component tasks also makes it easier to see which tasks can be performed by workers working remotely or in other geographic locations. Leaders can bundle adjacent tasks that allow for remote work into new jobs, and port the tasks that require on-site work into other, fewer jobs — thereby limiting the amount of work that must be performed in the office or on-site.

2. Accelerate automation.

For certain types of work, automation can increase reliability, improve safety and well being, and handle sudden spikes in demand. In fact, automation isn’t a job-killer in today’s economic environment, it is becoming a mandatory capability to…continue reading article