Computer Support Analyst (Direct Hire)
Dayton, Ohio
Job Requisition: 7287
Description for Computer Support Analyst:
The Computer Support Analyst will handle all aspects of IT pertaining providing technical support and training to all end users at our client. They will serve as the first point of contact for troubleshooting, maintaining, and upgrading IT equipment, including workstations, printers, and network devices. They will be managing hardware and software inventory, performing basic network administration tasks, and coordinating repairs with external vendors.
Responsibilities for Computer Support Analyst:
- Acts as the primary support contact for computer and telephone users, addressing and logging customer issues and service requests.
- Delivers training and troubleshooting assistance to internal users both remotely and in person.
- Diagnoses and resolves hardware and software issues on workstations and printers.
- Identifies and mitigates virus threats and other basic IT security concerns.
- Conducts maintenance, upgrades, and repairs on computer systems and related software.
- Manages inventory for computer hardware, software, and spare equipment.
- Prepares, configures, and distributes both new and refurbished computer equipment.
- Collaborates with service vendors to arrange and confirm repairs for printers and specialized hardware.
- Oversees printer inventory and handles maintenance contracts.
- Ensures proper disposal of obsolete equipment in compliance with company policies.
- Handles basic network administration tasks, such as user setup and managing print jobs.
- Installs, terminates, and tests network cabling for functionality.
- Supports plant-wide IT-related projects as assigned by the IT Manager.
Requirements for Computer Support Analyst:
- A bachelor’s degree in a computer-related discipline and 2+ years of relevant experience, or an equivalent combination of education and experience, is required. A High School Diploma or GED is mandatory.
- Must have prior experience in computer support and customer service.
- Basic knowledge of network configuration is essential.
- Familiarity with customer service principles and processes, including assessing needs, maintaining service quality standards, and evaluating satisfaction, is required.
- Strong understanding of English language structure, including spelling, grammar, and composition rules, is necessary.
- Proficiency in computer systems, including hardware, software, operating systems, and electronic components such as circuit boards and processors, is required.
- Ability to weigh the costs and benefits of different actions and choose the most appropriate one.
- Skilled in identifying operational errors, analyzing root causes, and determining solutions.
- Excellent active listening skills, including understanding others' points, asking relevant questions, and avoiding interruptions at inappropriate times.
- Proficient in using logic and reasoning to evaluate solutions and approaches to challenges.
- Ability to recognize complex problems, analyze related data, and develop effective solutions.
- Strong time management skills, with the ability to plan and prioritize tasks to maximize productivity.
- Capable of understanding new information and applying it effectively to current and future challenges.
- Ability to monitor and assess personal performance, identifying areas for improvement or corrective action.
- Experienced in training users on common computer tasks and creating helpful tutorial materials.
- Effective communicator, both in writing and in-person.
- Demonstrates the ability to handle sensitive information with discretion and confidentiality.
