IT Systems Specialist (Contract-to-Hire)
Location: Rosemont, ILJob Requisition: 7567Hourly Pay Range: $32 – $34. Individual rates are based on education, geographic location, and alignment to the market data.
Description for IT Systems Specialist:
Seeking an IT Systems Specialist to support one or more divisions within a global organization. This hybrid role (typically 4 days onsite, 1 day remote) serves as the primary IT contact at a designated divisional site, ensuring smooth IT operations, managing end-user support, resolving technical issues, and assisting with IT initiatives. In addition to supporting the assigned site(s), the IT Systems Specialist may provide remote or onsite assistance to nearby divisions to ensure consistent IT service delivery.
Responsibilities for IT Systems Specialist:
- Serve as the primary IT contact, providing exceptional customer service to end users.
- Manage, prioritize, and resolve IT requests, incidents, and problems using IT service management tools.
- Monitor and maintain on-premises and cloud-based applications to ensure availability, performance, and data integrity.
- Perform regular system audits, backups, and updates to maintain infrastructure stability and security.
- Collaborate with local leadership and Corporate IT to implement new technologies and upgrades.
- Provide end-user guidance and training to promote IT best practices and improve self-service capabilities.
- Install, upgrade, and replace hardware for servers, networks, and end-user devices as needed.
- Maintain accurate inventory of IT assets, software licenses, and hardware within the division.
- Implement and enforce IT standards and procedures defined by Corporate IT.
- Identify automation opportunities to streamline and secure repeatable IT processes.
- Support fellow IT team members across other divisions as needed.
- Ensure availability for on-site support in response to business-impacting issues.
Requirements for IT Systems Specialist:
- 2–5 years of experience in IT systems support or a similar role.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., Modern Desktop Administrator Associate, Azure Administrator Associate).
- Strong understanding of on-premises and cloud-based applications, network infrastructure, and end-user computing.
- Familiarity with ITSM principles and tools.
- Proficiency in troubleshooting hardware, software, and network issues across Windows-based environments.
- Ability to work independently, prioritize tasks, and resolve issues promptly.
- Strong analytical and problem-solving skills.
- Excellent written, oral, and interpersonal communication skills.
- Local or regional travel may be required to support nearby divisions.
Benefits for IT Systems Specialist:
- Health insurance eligibility on 1st day of employment (Medical, Dental)
- 401k after 6 months of employment
- Accrued Paid Time Off
