9 Future of Work Trends Post-COVID-19

As the pandemic resets major work trends, HR leaders need to rethink workforce and employee planning, management, performance and experience strategies.
The coronavirus pandemic will have a lasting impact on the future of work in nine key ways. The imperative for HR leaders is to evaluate the impact each trend will have on their organization’s operations and strategic goals, identify which require immediate action and assess to what degree these trends change pre-COVID-19 strategic goals and plans.

32% of organizations are replacing full-time employees with contingent workers as a cost-saving measure
“It’s critical for business leaders to understand that large-scale shifts are changing how people work and how business gets done,” says Brian Kropp, Distinguished Vice President, Gartner. “HR leaders who respond effectively can ensure their organizations stand out from competitors.”

Of the nine future of work trends, some represent accelerations of existing shifts; others are new impacts not previously discussed. And in some cases, COVID-19 has forced the pendulum of a long-observed pattern to one extreme.

No. 1: Increase in remote working

A recent Gartner poll showed that 48% of employees will likely work remotely at least part of the time after COVID-19 versus 30% before the pandemic. As organizations shift to more remote work operations, explore the critical competencies employees will need to collaborate digitally, and be prepared to adjust employee experience strategies. Consider whether and how to shift performance goal-setting and employee evaluations for a remote context.

No. 2: Expanded data collection

Gartner analysis shows that 16% of employers are using technologies more frequently to monitor their employees through methods such as virtual clocking in and out, tracking work computer usage, and monitoring employee emails or internal communications/chat. While some companies track productivity, others monitor employee engagement and well-being to better understand employee experience.

Even before the pandemic, organizations were increasingly using nontraditional employee monitoring tools, but that trend will be accelerated by new monitoring of remote workers and the collection of employee health and safety data. Make sure to follow best practices to ensure responsible use of employee information and analytics.

No. 3: Contingent worker expansion

The economic uncertainty of the pandemic has caused many workers to lose their jobs and exposed others for the…continue reading article

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