Business Continuity in the Service Sector: Deploying Remote Assistance Tools Proves Key

A software company presents their challenges and solutions implementation onset by the pandemic.

Having seen the early effects of the growing pandemic, global climate control solutions provider Munters identified an immediate need to leverage remote assistance to help serve customers and support both field and manufacturing operations. The company opted to roll out remote assistance to 200 staff across 22 countries, a deployment it completed in just two weeks. Sarah Nicastro, Field Service Evangelist, IFS, draws on this case study to explain how the service sector can quickly benefit from remote assistance tools both in the short and long term, without disrupting operations.

Industrial organizations have known for some time that they must embrace the opportunities offered by the fourth industrial revolution or accept to fall by the wayside. They are building more connected teams, data-driven operations, and faster production capabilities, and many have now even moved into aftermarket service contracts. For these organizations already making strides in their digital transformation journeys, ensuring business continuity is paramount.

This attitude to change is currently driving efficiencies for Munters, a global leader in energy-efficient and sustainable air treatment solutions. Recognizing early the effects of the 2020 COVID-19 pandemic, it identified the immediate need to leverage remote assistance to help serve customers and ensure continuity of both field and manufacturing operations.

When On-Site Visits are not a Possibility

Munters manufactures, sells, and maintains specialist equipment for demanding industrial sectors where controlling temperature and humidity is mission-critical. With five production units in the United States and…continue reading article.

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